Shipping and Returns
We offer free shipping with orders HK$2500 and above for all local Hong Kong deliveries.
For international shipping, please refer to the shipping calculator when you check out.
Standard Delivery Time
Local Shipping: delivered within 2-3 business days
Asia: delivered within 5-7 business days
Rest of the world: delivered within 7-10 business days
Local: SF Express Delivery/ Store Pick Up
Rest of the world: The delivery options for your destination are displayed at checkout.
For local shipment, we can also ship to SF self pick up point, simply input SF store code when you check out.
Please refer to the list to check SF point
Taxes and Duties
Taxes and duties are calculated according to your shipping destination and itemized at check out. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
We ship to your destination on a DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on site are exclusive of all taxes and duties.
When your order arrives at Customs, you are responsible for paying all import duties, customs and local sales taxes.
HULA does not accept returns if an item cannot be delivered due to unpaid taxes, import duties, levies, or any other charges.
Track Your Order
Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress
Returns and Refund
Shipping and Returns
Terms of Returns
All online purchases are refundable within 48 hours of receiving your parcel. After a return request is processed via your HULA account, the item needs to be returned within 5 working days (local)/ 10 working days (International). All returned items need to have any attached tags still intact and in the same condition that item was received.
Creating a Returns Request
To create a return, please choose either options
1) Visit our Returns Portal by going to https://www.thehula.com/a/return/ and follow the walkthrough instructions
2) Log into your HULA account to select the order for return and select the items which need returning
You can either ship the item(s) to our warehouse or physically return to our store
Both local and international customers are responsible for their own shipping arrangements and fees.
Please include order returns slip with the returns
The HULA Limited
5A, Evergreen Industrual Building, 12 Yip Fat Street, Wong Chuk Hang, Hong Kong
Tel: 2544 1511
56-58 Hollywood Road
Tel: 2544 1211
After HULA receives the returned item and verifies condition and tags, refunds will be made within 7-10 business days to the same credit card used for purchase.