Refund policy

Most items offered for sale by HULA are refundable. If an item is non-refundable, this is clearly stated in the details of the Product page of each item.

HULA only accepts refunds for refundable items if the item is returned in the same condition in which it was dispatched to you and provided that HULA's tags are still attached to the item and have not been altered or temporarily removed from it.

To request a refund, you must notify HULA within 48 hours from signing for delivery of the Product that you wish to return a Product.

To notify HULA, go to My Account > My Inventory > Purchases; find the item you would like to return in the 'Refundable' column and click the 'YES' box; this will take you to a form. State in the form the reason for the return and a suitable time for collect of the item(s).

Alternatively, you can notify HULA by email to returns@theHula.com. Once HULA has confirmed that you are entitled to a refund, HULA will arrange for a refund within 14 business days to the credit card that was used for making the payment.

If you encounter any problems with your refund, please contact us at returns@theHula.com.

For details of HULA's Return and Refund Policy, and on the returns procedure, please review HULA's Terms & Conditions.