We offer free shipping with orders HK$2500 and above for all local Hong Kong deliveries.

For international shipping, please refer to the shipping calculator when you check out.

Local Shipping: delivered within 2-3 business days
Asia: delivered within 5-7 business days
Rest of the world: delivered within 7-10 business days

Local: SF Express Delivery/ Store Pick Up
Rest of the world: The delivery options for your destination are displayed at checkout.

For local shipment, we can also ship to SF self pick up point, simply input SF store code when you check out.

Please refer to the list to check SF point

https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/

We ship to your destination on a DDU (Delivery Duty Unpaid) basis, this means that the total price of an order at checkout excludes taxes and duties. When the shipment arrives at Customs, the customer is responsible for paying all import duties, customs and local sales taxes.

HULA does not accept returns if an item cannot be delivered due to unpaid taxes, import duties, levies, or any other charges.

Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress

All online purchases are refundable within 48 hours of receiving your parcel. After a return request is processed via your HULA account, the item needs to be returned within 5 working days (local)/ 10 working days (International). All returned items need to have any attached tags still intact and in the same condition that item was received.

To create a return, please choose either options
1) Visit our Returns Portal by going to https://www.thehula.com/a/return/ and follow the walkthrough instructions
Or
2) Log into your HULA account to select the order for return and select the items which need returning

You can either ship the item(s) to our warehouse or physically return to our store

Both local and international customers are responsible for their own shipping arrangements and fees.
Please include order returns slip with the returns

Return Address:
The HULA Limited
404-407 Berkshire House
25 Westlands Road
Quarry Bay
Hong Kong
Tel: 2544 1511

Store Address:
HULA Central
56-58 Hollywood Road
Tel: 2544 1211

After HULA receives the returned item and verifies condition and tags, refunds will be made within 7-10 business days to the same credit card used for purchase.