Authentication

Have you ever wondered how we authenticate our items?
Watch the video to find out.

Building a mutual trust and positive customer experience are at the core of what HULA strives for.

Mutual trust with our customers lies at the heart of what we do. As a pre owned designer retailer, the most crucial thing is ensuring that our products are authentic.

Along with a set of experts to physically check all our product, we also use Entrupy, an AI authentication service which helps to guarantee that what we sell is the real-deal. By using the Entrupy we are able to capture microbic details of handbags and leather goods, have them analysed, and provide you a certificate of authentication for an authentic product.

Want to check if your bag is authentic, if you are not consigning with us? 

HULA’s Authentication Service

  • Pre-booking is required.
  • Results within 5 working days (quicker results in 1-2 days may be fast-tracked with an additional 20% fee on top)
  • Branded bags covered (Some fabrications / styles are not covered): Balenciaga, Burberry, Bottega Veneta, Celine, Chanel, Chloe, Christian Louboutin, Coach, Dior, Dolce & Gabbana, Fendi, Givenchy, Goyard, Gucci, Hermès, Loewe, Louis Vuitton, MCM, Prada, Salvatore Ferragamo and Saint Laurent.
  • Backed by digital certificate, if authentic.
  • 99.1% accuracy

Fee: $500 per bag or leather good / $1,500 for Hermès (we do not cover shipping costs). The fee is payable even if your item produces results that are 'unidentified' (meaning it can not be marked as truly authentic).

*If you are selling with HULA this fee is absorbed, unless the bag results come back as non-authentic.

Please email us on sell@thehula.com to enquire about this service.