Who is HULA?

HULA is an online marketplace for pre-owned designer womenswear

where 5% of our net profits go back to partnered charities.

A sustainable fashion community where members can consign

the items they no longer need, discover the best designer pieces for less and

feel great about shopping, all whilst impacting the world one sale at a time!

HULA was founded by Sarah Fung who previously worked luxury retail store,

Lane Crawford in Hong Kong for almost a decade. Prior to that Sarah had her own

lingerie and swim label in U.K, selling to high end boutiques worldwide and was a

graduate from Central St. Martins college, London.

WHY CHOOSE HULA?

THE BEST EDIT

We offer the best designer brands in new or hardly worn conditions to include: 3.1 Phillip Lim, Alaïa, Balenciaga, Céline, Chanel, Chloé, Isabel Marant, Saint Laurent and Valentino. All our product is sourced from fashion industry insiders and their contacts, so rest assured everything is 100% authentic.

A HAPPY WALLET

We HULA, we offer up to 95% discount off retail, that surprisingly can be at the same cost as something found on the high street. It's a no brainer!

LOVE THIS EARTH

Consumers now buy 400% more clothing than a decade ago which has sadly made textiles waste the second largest pollutant worldwide. Buying better quality pieces which last longer and can be passed on will help the environment and end unethical manufacturing processes, usually associated with low-cost manufacturing. At HULA you may resell your unwanted designer pieces even if previously purchased from us. We offer a full fashion cycle and put the fun back into shopping!

HELP US TO HELP OTHERS

At the heart of HULA is the mission to give back and drive awareness to those who need it most. A minimum of 5% of our profits are donated to partnered charities whilst members are given the option to donate more at checkout.

HULA benefits the seller, the buyer, the environment and someone who needs our help.

JOIN THE CIRCLE, JOIN HULA!

PRESS

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HKIBC ALL ABOUT MONEY U MAGAZINE BUSINESS OF FASHION

SASSY BEST OF HK AWARD WINNERS THOMPSON REUTERS NEWS

LUXE CITY GUIDES, CARLA SNADJER GREEN QUEEN LIFESTYLE ASIA

SASSY SCMP THE HIVE TAIKOO PLACE PRESTIGE INSIDE RETAIL

HK TATLER PRESTIGE POSITIVE LUXURY TATLER X FANCL

SASSY THAT GIRL THE TATLER 10 #LEGEND ASIA ENTREPRENEUR

LUXE CITY GUIDES PREVIEW SUPER SUPER DOPE SASSY BURO247

HASHTAG IMPACT PODCAST MINGS SASSY UAL ALUMNI

FEMALE ENTREPRENEURS WORLDWIDE GREEN QUEEN TWO PRESENTS

WHAT DOES HULA MEAN?

The name HULA is derived from the Hula-hoop, a circular movement which symbolises recycling and a passing of items from one to another -
“From you, To us, To others”

CHARITY PARTNERS PRESS ENQUIRIES WHAT IS HULA VIDEO

SERVICE PROCESS

STANDARD

SERVICE PROCESS

CONCIERGE

SERVICE PROCESS

1. SIGN IN

In order to use this service, you must be an invited seller. If you are donating all the
proceeds of your designer items to charity, please contact us
2. CONTACT BUTLER

Email our Butler and provide information on roughly how many items, brand names you
would like to sell
3. PICK UP

Once confirmed, HULA will pass our SF express account / SF telephone number / Our address for you to arrange a time for pick up. You will need to arrange a suitable cardboard box / plastic shipping bag from them to be able to ship your item safely (and fill out the shipping form)
Please make sure your items are packed well (we can only insure items that have arrived to our door safely) and make sure they are in a clean and saleable condition prior.
4. THE HULA EDIT

During the sorting process, HULA makes an edit of what pieces we would like to sell, returning the rest of the items back to you at your convenience, by SF Express.
5. PHOTOGRAPHY & UPLOAD

Your item will then be professionally photographed and uploaded on to the site and once HULA sends you an email to verify, you may then log into your account to check your details. The process above will take between 15-20 days depending on the items to be uploaded and HULA's launch period.
6. STORE UNTIL SOLD

HULA will take care of the communication with buyers and help you store your pieces in a temperature controlled environment until it is sold.
7. SOLD!

HULA will send an email on the 10th day of each month (or next working day, if a weekend or public holiday) to notify Sellers of the items that have sold the previous month. Sellers will then be paid at the end of that month.
8. PAY DAY

If banking with HSBC HK, HULA will arrange for a telegraphic transfer at the end of each month. Sellers banking outside of HSBC, will receive an electronic cheque (or a cheque sent to their address, if their bank can not take electronic cheques).

FAQ TERMS & CONDITIONS How to become a seller

CONDITION AND PRICE GUIDE

This information act's purely as a guide as each item will be considered individually based not only on original cost, but condition and current desirability. As part of the Butler Service, HULA can help you price and let you check prior to uploading!

CLOTHING / BAGS / ACCESSORIES

New With Tags

70 - 80% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition
Never worn

75 - 85% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging
Hardly Worn

80 - 95% off original price
Worn lightly up to 5 times and in really good condition
Worn

85% + off original price
Worn regularly but still in good condition
Well-Loved

95% + off original price
Worn over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)
Vintage

Priced individually
Worn but still in good condition

BAGS BY PREMIUM BRANDS

For premium brands such as Burberry, Céline, Chanel, Goyard, Gucci, Hermès , Louis Vuitton, Prada: select iconic products that rarely go on sale:

New With Tags

55 - 70% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition
Never worn

65 - 70% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging
Hardly Worn

70 - 85% off original price
Worn lightly up to 5 times and in really good condition
Worn

75 - 95% off original price
Worn regularly but still in good condition
Well-loved

80% + off original price
Worn a lot, over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)
Vintage

Priced individually
Worn but still in good condition

Shoes

We do not take Worn or Well-Loved shoes and will only take Vintage shoes if they are Hardly Worn.

New With Tags

70 - 85% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition
Never worn

75 - 85% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging
Hardly Worn

85% + off original price
Worn lightly up to 3 times lightly and still in really good condition
Vintage

Priced individually
Hardly Worn but still in good condition

Who is HULA?

HULA is an online marketplace for pre-owned designer womenswear

where 5% of our net profits go back to partnered charities.

A sustainable fashion community where members can consign

the items they no longer need, discover the best designer pieces for less and

feel great about shopping, all whilst impacting the world one sale at a time!

HULA was founded by Sarah Fung who previously worked luxury retail store,

Lane Crawford in Hong Kong for almost a decade. Prior to that Sarah had her own

lingerie and swim label in U.K, selling to high end boutiques worldwide and was a

graduate from Central St. Martins college, London.

WHY CHOOSE HULA?

THE BEST EDIT

A HAPPY WALLET

LOVE THIS EARTH

HELP US TO HELP OTHERS

HULA benefits the seller, the buyer, the environment and someone who needs our help.

JOIN THE CIRCLE, JOIN HULA!

PRESS

WHAT DOES HULA MEAN?

The name HULA is derived from the Hula-hoop, a circular movement which symbolises recycling and a passing of items from one to another -
“From you, To us, To others”

Customer Care

Services

Community

Incentives

About Us

HELP US, TO HELP YOU!

Who is HULA?

HULA is an online marketplace for pre-owned designer womenswear

where 5% of our net profits go back to partnered charities.

A sustainable fashion community where members can consign

the items they no longer need, discover the best designer pieces for less and

feel great about shopping, all whilst impacting the world one sale at a time!

HULA was founded by Sarah Fung who previously worked luxury retail store,

Lane Crawford in Hong Kong for almost a decade. Prior to that Sarah had her own

lingerie and swim label in U.K, selling to high end boutiques worldwide and was a

graduate from Central St. Martins college, London.

WHY CHOOSE HULA?

THE BEST EDIT

A HAPPY WALLET

LOVE THIS EARTH

HELP US TO HELP OTHERS

HULA benefits the seller, the buyer, the environment and someone who needs our help.

JOIN THE CIRCLE, JOIN HULA!

PRESS

WHAT DOES HULA MEAN?

The name HULA is derived from the Hula-hoop, a circular movement which symbolises recycling and a passing of items from one to another -“From you, To us, To others”

SERVICE PROCESS

STANDARD

STEP-1

Sign in

VERIFICATION UPLOAD

YOU WILL RECEIVE AN EMAIL WITHIN 48 HOURS ABOUT WHICH ITEMS HAVE BEEN VERIFIED TO SELL ON HULA

STEP-2

UPLOAD ITEMS

If your photos do not meet the guidlines, we may ask you to take them againso please double-check Please make sure your items are clean prior to pick up

YOU WILL RECEIVE AN UPLOAD REFERENCE NUMBER

STEP-3

ONCE YOUR ITEM IS SOLD

YOU WILL RECEIVE AN AUTOMATED MESSAGE FROM HULA

HULA WILL ARRANGE PICK UP OF YOUR ITEM

ONCE HULA HAS RECEIVED YOUR PARCEL, HULA WILL CHECK YOUR ITEM, ADD HULA HANGTAGS AND ARRANGE DELIVERY

IF YOUR ITEM IS REFUNDABLE, THE BUYER HAS 24 HOURS TO LET US KNOW IF THEY ARE NOT SATISFIED WITH YOUR ITEM. ONCE THE 24 HOURS HAVE PASSED, HULA WILL BEGIN TO PROCESS THE PAYMENT

WHEN WILL YOU GET PAID?

Hula will credit your account within 7-14 days after the buyer has received and signed for the item.

This is only applicable if there are any disputes or if the item is refundable. Hula fees will be deducted from the payment before the amount is credited to your account.

SERVICE PROCESS

CONCIERGE

STEP-1

Sign in

UPLOAD ITEMS

YOU WILL RECEIVE AN UPLOAD REFERENCE NUMBER

STEP-2

PICK UP OF YOUR ITEM

ONCE HULA HAS RECEIVED YOUR PARCEL, YOUR ITEM WILL BE PROFESSIONALLY PHOTOGRAPHED AND UPLOADED (HULA POSTS ALL NEW ITEMS EVERY WEDNESDAY, SO THE CUT OFF TO RECIEVE ITEMS FOR A WEDNSDAY POST IS ON FRIDAY BEFORE 12 NOON)

Hula will take care of all the communication with buyers up until it is sold

STEP-3

ONCE YOUR ITEM IS SOLD

HULA WILL ARRANGE SHIPPING TO BUYER

YOU WILL RECEIVE AN AUTOMATED MESSAGE FROM HULA

WHEN WILL YOU GET PAID?

Hula will credit your account within 7-30 days after the buyer has received and signed for the item.

This is only applicable if there are any disputes or if the item is refundable. Hula fees will be deducted from the payment before the amount is credited to your account.

SERVICE PROCESS

1. SIGN IN

In order to use this service, you must be an invited seller. If you are donating all the proceeds of your designer items to charity, please contact us

2. CONTACT BUTLER

Email our Butler and provide information on roughly how many items, brand names you would like to sell

3. PICK UP

4. THE HULA EDIT

During the sorting process, HULA makes an edit of what pieces we would like to sell, returning the rest of the items back to you at your convenience, by SF Express.

5. PHOTOGRAPHY & UPLOAD

Your item will then be professionally photographed and uploaded on to the site and once HULA sends you an email to verify, you may then log into your account to check your details. The process above will take between 15-20 days depending on the items to be uploaded and HULA's launch period.

6. STORE UNTIL SOLD

HULA will take care of the communication with buyers and help you store your pieces in a temperature controlled environment until it is sold.

7. SOLD!

HULA will send an email on the 10th day of each month (or next working day, if a weekend or public holiday) to notify Sellers of the items that have sold the previous month. Sellers will then be paid at the end of that month.

8. PAY DAY

If banking with HSBC HK, HULA will arrange for a telegraphic transfer at the end of each month. Sellers banking outside of HSBC, will receive an electronic cheque (or a cheque sent to their address, if their bank can not take electronic cheques).

CONDITION AND PRICE GUIDE

CLOTHING / BAGS / ACCESSORIES

New With Tags

70 - 80% off original priceNew and in pristine condition, with original tags or packaging and in an almost giftable condition

Never worn

75 - 85% off original priceNew and never worn condition, may not be in pristine condition and most likely does not come with packaging

Hardly Worn

80 - 95% off original price Worn lightly up to 5 times and in really good condition

The name HULA is derived from the Hula-hoop, a circular movement which symbolises recycling and a passing of items from one to another -
“From you, To us, To others”

If your photos do not meet the guidlines, we may ask you to take them again
so please double-check
Please make sure your items are clean prior to pick up

In order to use this service, you must be an invited seller. If you are donating all the
proceeds of your designer items to charity, please contact us

Email our Butler and provide information on roughly how many items, brand names you
would like to sell

70 - 80% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition

75 - 85% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging

80 - 95% off original price
Worn lightly up to 5 times and in really good condition

85% + off original price
Worn regularly but still in good condition

95% + off original price
Worn over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)

Priced individually
Worn but still in good condition

55 - 70% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition

65 - 70% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging

70 - 85% off original price
Worn lightly up to 5 times and in really good condition

75 - 95% off original price
Worn regularly but still in good condition

80% + off original price
Worn a lot, over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)

Priced individually
Worn but still in good condition

70 - 85% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition

75 - 85% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging

85% + off original price
Worn lightly up to 3 times lightly and still in really good condition

Priced individually
Hardly Worn but still in good condition