Hula sellers are by invite-only, Industry Insiders so you can shop the very best edit with confidence knowing our products are 100% authentic. We have a 48 hour 'return request' period and offer free shipping in Hong Kong, delivery within 1-2 working days.
HULA has a unique 'Butler Service' where we do everything, including uploading, pricing and storage. Sellers are by invite only and mostly 'Industry Insiders'. This enables us to guarantee the very best and authentic products are being offered on the site.
Liberty Asia is a project under Share (Asia Pacific) Limited, a HK-registered charity, that aims to prevent human trafficking through legal advocacy, technological interventions, and strategic collaborations with NGOs, corporations, and financial institutions.
Food Angel
Underprivileged and the elderly
Food Angel rescues edible surplus food from different sectors of the food industry that would otherwise be disposed of as waste. Following strict safety protocols, the rescued food items will then be prepared as nutritious hot meals in their central kitchen and be redistributed to serve the underprivileged communities in Hong Kong.
Habitat for Humanity
THE UNDERPRIVILEGED & DISASTER AFFECTED
Habitat for Humanity's vision is a world where everyone has a decent place to live. Anchored by the conviction that housing provides a path out of poverty, they advocate to improve access to decent and affordable shelter, and strive to help families in disaster-prone areas through home building, rehabilitation and repairs.
Redress
Environmental & Educational
The mission of Redress is to promote environmental sustainability in the fashion industry by reducing textile waste, pollution, water and energy consumption by working with the industry to provide educational sustainable fashion design competitions, exhibitions and seminars.
Maggie's Cancer Caring Centre
Cancer Centre
Maggie's Centre provides practical, emotional and psycho-social support for people with cancer and their families and friends, offering a full programme of support that has been shown to strengthen physical and emotional wellbeing.
HOW TO SHOP
Go to SHOP and use the side filters to narrow down your search
Simply select the item you want to buy and add to basket.
If you require additional information on a product, simply click 'Request For More Information'
At checkout select from our two secure payment options; By filling your details on the screen (This is serviced by Braintree, a Paypal
Company).
Items that can be refunded are noted on each item page and again at checkout.
For orders placed before 12pm, HULA guarantees delivery within 2 days for Hong Kong adresses, not including weekends or public holidays. If the address is outside Hong Kong, shipping times will vary. Please check the shipping rates icon besides each product detail.
Items left in your shopping basket will remain until your next visit but there is a risk the items will be sold
If you come across an item that is Sold, you may still add this into your wishlist (click onto the heart symbol) so you may be notified
when this item comes in again.
HULA offers a complete Butler service, where we will collect your items, help to fill out the forms, pricing, uploading, photography, communication
with the buyer and storage until it's sold, the Butler Service provides an effortless sales experience. You get to keep 65% of the selling
price once sold.
Once you are approved by HULA to become a seller, click the SELL NOW button on the Sell page or email Butler@thehula.com directly
Use our automated calculator on the Sell page to show how much you will receive after a sale and help you select the service.
Items must be in a clean and saleable condition prior to our collection, however our Butler can help you arrange dry cleaning if required,
which might be a cost that gets deducted after the item is sold.
Use original packaging and include certificates, tags, reciepts to help enhance the sale.
Note: If selling shoes, we only take New or Hardly worn (worn lighty up to 5 times)
Items are open for returns and managed by HULA, unless otherwise specified (HULA strongly recommends returns to encourage sales, however
HULA reserves the right to not offer returns on select products)
If you live overseas, you can still sell with us, however you will have to pay for shipping to our Hong Kong office.
Once an item is sold you are notified on the 10th of every month, and paid on the 15th of each month (unless it falls on a weekend or
public holiday, then it will be the next working day)
If you are donating all the proceeds of your designer items to charity, you do not need to do anything. As part of the Butler Service, we will arrange pick up immediately!
Please contact us
If you are using our Standard Service, your photographs should be in line with Hula's guidelines below.
Make sure your photos are shot on a clean white background where possible, they are not blurry or too low resolution so it can be zoomed-in clearly on the site.
Photographs should be portrait (ration 2:3) and fit into the shape and size below. Hula will accept a maximum of 8 photos per item.
Hula will background remove one main image and crop all photos to fit, so please leave enough space around your item.
If your photographs do not fit the guidelines we may have to ask you to reshoot them. We will only select the photos necessary to sell the product.
Shoot your bag straight on from the front. Stuff the bag so it stands up properly and straight.
BACK
Shoot your bag straight on from the back in the same way.
SIDE
Shoot the bag from the side.
INSIDE
Take a close up of the branded label and include the lining of the bag.
You may add further images if needed to show the following:
BRANDING
Take a close up of any other branding or serial number
UNDERSIDE
If your bag has a gusset, shoot the underside by facing the bag on it's side.
DETAIL
Shoot a close up of any main details.
ORIGINAL PACKAGING/CERTIFICATES
Take a photo of any original packaging including outer box, certificate showing the certificate number clearly, dust bag, tags or original receipt, if you have.
FAULTS
Take a close up of any faults, stains or defects, making sure you describe them during the upload process.
FRONT (Main image)
Shoot your item straight on from the front.
BACK
Shoot the item straight on from the back.
TOP
Shoot your item straight on from the top.
You may add further images if needed to show the following:
BRANDING
Take a close up of the brand logo, if any.
DETAIL
Shoot a close up of any main details.
ORIGINAL PACKAGING/CERTIFICATES
Take a photo of any original packaging including outer box, certificate showing the certificate number clearly, dust bag, tags or original receipt, if you have.
FAULTS
Take a close up of any faults, stains or defects, making sure you describe them during the upload process.
COMPARE SERVICES
Notification of verified products to sell.
Number of days after confirming my items that they will appear on the site.
Collection and shipping by hula prior to the sale.
Collection and shipping to the buyer once sold.
Product wrapped in hula packaging, tag, boxes, bags ready for shipping (unless original packaging has been included and apart from large products such as furniture) .
Mobile or email notification once your item is sold or rented.
Number of questions you will need to complete for each product at upload .
Period of time allowed before i can remove the item off the site.
Payment once item is sold (if there are no disputes or returns).
Professional photography of each product.
Number of images retouched with white background.
Steaming and light finishing where necessary .
Dry cleaning arranged if required at an additional charge.
Additional product exposure: included in relevant trend pages and flash sales..
Preview & confirmation prior to upload.
Complete management of sales to include communication to buyer .
Full management of pricing if required.
Free storage for up to 3 months until the item is sold.
Products to be included in pop-up retail | open house, when available.
Hula insurance, so you can feel secure your products are kept safe with us until it is sold or returned.
Hula can help provide additional storage at a fee, if not sold after 3 months.
Fee to hula once sold.
Minimum fee for each service.
Service fee calculator Use the automated calculator to show how much you will receive after every service
$
Sell using the service
STANDARD
48-72 HOURS
3-7 DAYS (Hula posts all new items on every W
15 - 25
14 DAYS
7-31 DAYS (payment is transfered on the 15th of ev
If your photos do not meet the guidlines, we may ask you to take them again so please double-check
Please make sure your items are clean prior to pick up
Complete your upload and submit (Save your completed details if you wish to come back to them later.)
YOU WILL RECEIVE AN UPLOAD REFERENCE NUMBER
YOU MAY LOG INTO MY SALES (MY ACCOUNT >INVENTORY > MY SALES) ANYTIME TO CHECK AND EDIT YOUR UPLOAD
STEP-3
ONCE YOUR ITEM IS SOLD
YOU WILL RECEIVE AN AUTOMATED MESSAGE FROM HULA
HULA WILL ARRANGE PICK UP OF YOUR ITEM
Click on the link sent by Hula to complete the details of your pick up
Please make sure your items are clean prior to pick up.
Hula will then email you the courier details and a tracking number
If you have any problems with your pick up time, please contact the courier directly
ONCE HULA HAS RECEIVED YOUR PARCEL, HULA WILL CHECK YOUR
ITEM, ADD HULA HANGTAGS AND ARRANGE DELIVERY
IF YOUR ITEM IS REFUNDABLE, THE BUYER HAS 24 HOURS TO LET US KNOW IF THEY ARE NOT SATISFIED WITH YOUR ITEM. ONCE THE 24 HOURS HAVE PASSED, HULA WILL BEGIN TO PROCESS THE PAYMENT
WHEN WILL YOU GET PAID?
Hula will credit your account within 7-14 days after the buyer has received and signed for the item.
This is only applicable if there are any disputes or if the item is refundable. Hula fees will be deducted from the payment before the amount is credited to your account.
YOU MAY LOG INTO MY SALES (MY ACCOUNT > MY INVENTORY > MY SALES) ANYTIME TO CHECK YOUR PAYMENT STATUS.
SERVICE PROCESS
CONCIERGE
STEP-1
Sign in
In order to use this service, you must be an invited seller. Click link for more details.
Select Concierge Service and input the number of items you wish to sell
Complete details of each item
Unlike the Standard Service, we remove the hassle of photography
YOU WILL RECEIVE AN UPLOAD REFERENCE NUMBER
STEP-2
PICK UP OF YOUR ITEM
Click onto the link sent by Hula to complete the details of your pick up.
Please make sure your items are clean prior to pick up.
Hula will then email you the courier details and a tracking number.
If you have any problems with your pick up time, please contact the courier directly.
ONCE HULA HAS RECEIVED YOUR PARCEL, YOUR ITEM WILL BE PROFESSIONALLY PHOTOGRAPHED AND UPLOADED (HULA POSTS ALL NEW ITEMS EVERY WEDNESDAY, SO THE CUT OFF TO RECIEVE ITEMS FOR A WEDNSDAY POST IS ON FRIDAY BEFORE 12 NOON)
Hula will take care of all the communication with buyers up until it is sold
YOU MAY LOG INTO YOUR ACCOUNT AT ANYTIME TO CHECK AND EDIT YOUR DETAILS
STEP-3
ONCE YOUR ITEM IS SOLD
HULA WILL ARRANGE SHIPPING TO BUYER
THE BUYER HAS 24 HOURS TO LET US KNOW IF THEY ARE NOT SATISFIED WITH YOUR ITEM
ONCE THE 24 HOURS HAVE PASSED, HULA WILL BEGIN TO PROCESS THE PAYMENT
YOU WILL RECEIVE AN AUTOMATED MESSAGE FROM HULA
WHEN WILL YOU GET PAID?
Hula will credit your account within 7-30 days after the buyer has received and signed for the item.
This is only applicable if there are any disputes or if the item is refundable. Hula fees will be deducted from the payment before the amount is credited to your account.
You may log into MYSALES(MY ACCOUNT > MY INVENTORY > MY SALES) ANYTIME TO CHECK YOUR PAYMENT STATUS.
SERVICE PROCESS
1. SIGN IN
In order to use this service, you must be an invited seller. If not, please contact us
2. CONTACT BUTLER
Email our Butler or Whatssapp +852 6920 2220 and provide information on roughly how many items, brand names you would like to sell
3. PICK UP
Once ready you may contact HULA for a pick up via SF Express.
Please make sure your items are packed well (we can only insure items that have arrived to our door safely) and make sure they are in a clean and saleable condition prior and that you add your name and contact details to the parcel (inside on a slip of paper)
4. THE HULA EDIT
During the sorting process, HULA makes an edit of what pieces we would like to sell, returning the rest of the items back to you at your convenience, by SF Express.
5. PHOTOGRAPHY & UPLOAD
Your item will then be professionally photographed and uploaded on to the site and once HULA sends you an email to verify, you may then log into your account to check your details. The process above will take between 15-21 days depending on the items to be uploaded and HULA's launch period.
6. STORE UNTIL SOLD
HULA will take care of the communication with buyers and help you store your pieces in a temperature controlled environment until it is sold.
7. SOLD!
HULA will send an email on the 10th day of each month (or next working day, if a weekend or public holiday) to notify Sellers of the items that have sold the previous month. Sellers will then be paid at the end of that month.
8. PAY DAY
HULA will arrange for a telegraphic transfer (or electronic cheque if requested) at the end of each month. Other payment methods (that would incur a fee) would be payment via paypal or to an International bank. Sellers may also wish to swap to HULA credit, with 10% additional (this voucher which never expires and can be accumulated).
This information act's purely as a guide as each item will be considered individually based not only on original cost, but condition and current desirability. As part of the Butler Service, HULA can help you price and let you check prior to uploading!
CLOTHING / BAGS / ACCESSORIES
New With Tags
70 - 80% off original price New and in pristine condition, with original tags or packaging and in an almost giftable condition
Never worn
75 - 85% off original price New and never worn condition, may not be in pristine condition and most likely does not come with packaging
Hardly Worn
80 - 95% off original price Worn lightly up to 5 times and in really good condition
Worn
85% + off original price Worn regularly but still in good condition
Well-Loved
95% + off original price Worn over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)
Vintage
Priced individually Worn but still in good condition
BAGS BY PREMIUM BRANDS
For premium brands such as Burberry, Céline, Chanel, Goyard, Gucci, Hermès , Louis Vuitton, Prada: select iconic products that rarely go on sale:
New With Tags
55 - 70% off original price New and in pristine condition, with original tags or packaging and in an almost giftable condition
Never worn
65 - 70% off original price New and never worn condition, may not be in pristine condition and most likely does not come with packaging
Hardly Worn
70 - 85% off original price Worn lightly up to 5 times and in really good condition
Worn
75 - 95% off original price Worn regularly but still in good condition
Well-loved
80% + off original price Worn a lot, over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)
Vintage
Priced individually Worn but still in good condition
Shoes
We do not take Worn or Well-Loved shoes and will only take Vintage shoes if they are Hardly Worn.
New With Tags
70 - 85% off original price New and in pristine condition, with original tags or packaging and in an almost giftable condition
Never worn
75 - 85% off original price New and never worn condition, may not be in pristine condition and most likely does not come with packaging
Hardly Worn
85% + off original price Worn lightly up to 3 times lightly and still in really good condition
Vintage
Priced individually Hardly Worn but still in good condition
