SERVICES

SHOP

Hula sellers are by invite-only, Industry Insiders so you can shop the very best edit with confidence knowing our products are 100% authentic.

All products are thoroughly checked by HULA before it arrives to your door!

SHOP FAQ

SELL

Hula sellers are by invite-only, industry insiders. This enables us to guarantee only authentic products are sold on Hula and ensures that our members are offered the very best edit.

To become a seller you must be either:

Invited by or know an existing seller at HULA

JOIN

Verify you work in an established fashion or fashion-related field

JOIN

If none of the above, please contact us to check if it is possible

FAQ

GIVE

At the heart of Hula is the mission to give back
to those who need it most.

A minimum of 5% of all our profits will be donated to partnered charities whilst members are also given the option to
donate a higher percentage at the time of purchase.

Members donating 100% of their proceeds to benefit a nominated charity, will automatically receive the all-inclusive
Butler Service to take care of everything for them

SHOP ITEMS THAT GIVE CHARITY PARTNERS FAQ

NEED MORE INFORMATION?

FAQ CONTACT US

Photography Guidelines

If you are using our Standard Service, your photographs should be in line with Hula's guidelines below.

Make sure your photos are shot on a clean white background where possible, they are not blurry or too low resolution so it can be zoomed-in clearly on the site.

Photographs should be portrait (ration 2:3) and fit into the shape and size below. Hula will accept a maximum of 8 photos per item.

Hula will background remove one main image and crop all photos to fit, so please leave enough space around your item.

If your photographs do not fit the guidelines we may have to ask you to reshoot them. We will only select the photos necessary to sell the product.

	FRONT (Main image) Shoot your bag straight on from the front. Stuff the bag so it stands up properly and straight.
	BACK Shoot your bag straight on from the back in the same way.
	SIDE Shoot the bag from the side.
	INSIDE Take a close up of the branded label and include the lining of the bag.

You may add further images if needed to show the following:

BRANDING

Take a close up of any other branding or serial number

UNDERSIDE

If your bag has a gusset, shoot the underside by facing the bag on it's side.

DETAIL

Shoot a close up of any main details.

ORIGINAL PACKAGING/CERTIFICATES

Take a photo of any original packaging including outer box, certificate showing the certificate number clearly, dust bag, tags or original receipt, if you have.

FAULTS

Take a close up of any faults, stains or defects, making sure you describe them during the upload process.

SERVICE PROCESS

STANDARD

SERVICE PROCESS

CONCIERGE

SERVICE PROCESS

1. SIGN IN

In order to use this service, you must be an invited seller. If you are donating all the
proceeds of your designer items to charity, please contact us
2. CONTACT BUTLER

Email our Butler and provide information on roughly how many items, brand names you
would like to sell
3. PICK UP

Once confirmed, HULA will pass our SF express account / SF telephone number / Our address for you to arrange a time for pick up. You will need to arrange a suitable cardboard box / plastic shipping bag from them to be able to ship your item safely (and fill out the shipping form)
Please make sure your items are packed well (we can only insure items that have arrived to our door safely) and make sure they are in a clean and saleable condition prior.
4. THE HULA EDIT

During the sorting process, HULA makes an edit of what pieces we would like to sell, returning the rest of the items back to you at your convenience, by SF Express.
5. PHOTOGRAPHY & UPLOAD

Your item will then be professionally photographed and uploaded on to the site and once HULA sends you an email to verify, you may then log into your account to check your details. The process above will take between 15-20 days depending on the items to be uploaded and HULA's launch period.
6. STORE UNTIL SOLD

HULA will take care of the communication with buyers and help you store your pieces in a temperature controlled environment until it is sold.
7. SOLD!

HULA will send an email on the 10th day of each month (or next working day, if a weekend or public holiday) to notify Sellers of the items that have sold the previous month. Sellers will then be paid at the end of that month.
8. PAY DAY

If banking with HSBC HK, HULA will arrange for a telegraphic transfer at the end of each month. Sellers banking outside of HSBC, will receive an electronic cheque (or a cheque sent to their address, if their bank can not take electronic cheques).

FAQ TERMS & CONDITIONS How to become a seller

CONDITION AND PRICE GUIDE

This information act's purely as a guide as each item will be considered individually based not only on original cost, but condition and current desirability. As part of the Butler Service, HULA can help you price and let you check prior to uploading!

CLOTHING / BAGS / ACCESSORIES

New With Tags

70 - 80% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition
Never worn

75 - 85% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging
Hardly Worn

80 - 95% off original price
Worn lightly up to 5 times and in really good condition
Worn

85% + off original price
Worn regularly but still in good condition
Well-Loved

95% + off original price
Worn over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)
Vintage

Priced individually
Worn but still in good condition

BAGS BY PREMIUM BRANDS

For premium brands such as Burberry, Céline, Chanel, Goyard, Gucci, Hermès , Louis Vuitton, Prada: select iconic products that rarely go on sale:

New With Tags

55 - 70% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition
Never worn

65 - 70% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging
Hardly Worn

70 - 85% off original price
Worn lightly up to 5 times and in really good condition
Worn

75 - 95% off original price
Worn regularly but still in good condition
Well-loved

80% + off original price
Worn a lot, over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)
Vintage

Priced individually
Worn but still in good condition

Shoes

We do not take Worn or Well-Loved shoes and will only take Vintage shoes if they are Hardly Worn.

New With Tags

70 - 85% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition
Never worn

75 - 85% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging
Hardly Worn

85% + off original price
Worn lightly up to 3 times lightly and still in really good condition
Vintage

Priced individually
Hardly Worn but still in good condition

SERVICES

SHOP

Hula sellers are by invite-only, Industry Insiders so you can shop the very best edit with confidence knowing our products are 100% authentic.

All products are thoroughly checked by HULA before it arrives to your door!

SELL

Hula sellers are by invite-only, industry insiders. This enables us to guarantee only authentic products are sold on Hula and ensures that our members are offered the very best edit.

To become a seller you must be either:

Invited by or know an existing seller at HULA

Verify you work in an established fashion or fashion-related field

If none of the above, please contact us to check if it is possible

GIVE

At the heart of Hula is the mission to give back
to those who need it most.

A minimum of 5% of all our profits will be donated to partnered charities whilst members are also given the option to
donate a higher percentage at the time of purchase.

Members donating 100% of their proceeds to benefit a nominated charity, will automatically receive the all-inclusive
Butler Service to take care of everything for them

NEED MORE INFORMATION?

FRONT (Main image)

Shoot your bag straight on from the front. Stuff the bag so it stands up properly and straight.

BACK

Shoot your bag straight on from the back in the same way.

SIDE

Shoot the bag from the side.

INSIDE

Take a close up of the branded label and include the lining of the bag.

FRONT (Main image)

Shoot your item straight on from the front.

BACK

Shoot the item straight on from the back.

TOP

Shoot your item straight on from the top.

Customer Care

Services

Community

Incentives

About Us

HELP US, TO HELP YOU!

SERVICES

SHOP

Hula sellers are by invite-only, Industry Insiders so you can shop the very best edit with confidence knowing our products are 100% authentic.

All products are thoroughly checked by HULA before it arrives to your door!

SELL

Hula sellers are by invite-only, industry insiders. This enables us to guarantee only authentic products are sold on Hula and ensures that our members are offered the very best edit.

To become a seller you must be either:

Invited by or know an existing seller at HULA

Verify you work in an established fashion or fashion-related field

If none of the above, please contact us to check if it is possible

GIVE

At the heart of Hula is the mission to give back to those who need it most.

A minimum of 5% of all our profits will be donated to partnered charities whilst members are also given the option to donate a higher percentage at the time of purchase.

Members donating 100% of their proceeds to benefit a nominated charity, will automatically receive the all-inclusive Butler Service to take care of everything for them

NEED MORE INFORMATION?

CHARITY PARTNERS

Liberty Asia

Human trafficking

Food Angel

Underprivileged and the elderly

Habitat for Humanity

THE UNDERPRIVILEGED & DISASTER AFFECTED

Redress

Environmental & Educational

Maggie's Cancer Caring Centre

Cancer Centre

HOW TO SHOP

Go to SHOP and use the side filters to narrow down your search

Simply select the item you want to buy and add to basket.

If you require additional information on a product, simply click 'Request For More Information'

At checkout select from our two secure payment options; By filling your details on the screen (This is serviced by Braintree, a Paypal Company).

Items that can be refunded are noted on each item page and again at checkout.

For orders placed before 12pm, HULA guarantees delivery within 2 days for Hong Kong adresses, not including weekends or public holidays. If the address is outside Hong Kong, shipping times will vary. Please check the shipping rates icon besides each product detail.

Items left in your shopping basket will remain until your next visit but there is a risk the items will be sold

If you come across an item that is Sold, you may still add this into your wishlist (click onto the heart symbol) so you may be notified when this item comes in again.

Go to FAQ for more details

HOW TO FOLLOW

HOW TO SELL

Once you are approved by HULA to become a seller, click the SELL NOW button on the Sell page or email Butler@thehula.com directly

Use our automated calculator on the Sell page to show how much you will receive after a sale and help you select the service.

Items must be in a clean and saleable condition prior to our collection, however our Butler can help you arrange dry cleaning if required, which might be a cost that gets deducted after the item is sold.

Use original packaging and include certificates, tags, reciepts to help enhance the sale.

Note: If selling shoes, we only take New or Hardly worn (worn lighty up to 5 times)

Items are open for returns and managed by HULA, unless otherwise specified (HULA strongly recommends returns to encourage sales, however HULA reserves the right to not offer returns on select products)

If you live overseas, you can still sell with us, however you will have to pay for shipping to our Hong Kong office.

Once an item is sold you are notified on the 10th of every month, and paid on the 15th of each month (unless it falls on a weekend or public holiday, then it will be the next working day)

DONATING YOUR DESIGNER PRODUCT

If you are donating all the proceeds of your designer items to charity, you do not need to do anything. As part of the Butler Service, we will arrange pick up immediately! Please contact us

butler@thehula.com +852 2544 1511

HOW TO GIVE

HULA donates 5% of our profits to partnered charities

Should you wish to donate yourself, you may do so at the point of upload or sale.

If you donate as a seller, your donation will be deducted from your sale, only after a sale has been made.

If you donate as a buyer, your donated amount will be added on top of your final order amount at check out.

You may only select from the list of our Partnered Charities.

Your final invoice will show a split between the purchase amount and the charitable donation.

Items that have a 5% or higher donation value will be added to the GIVE page.

Members donating 100% of their items proceeds to charity should contact Butler@thehula.com

HOW TO USE WANTED

HOW TO RENT

HOW TO MAKE AN OFFER

"Make An Offer" mean buyers can offer a price for the item and the seller can reject or accept the offer. After an offer has been accepted, it will be completed via the normal checkout process.

Sign in or register with Hula

Search Make An Offer items using the side filters

Simply click on the "Make An Offer" icon, input your offer (which must be higher than the last offer amount that was previously rejected) and wait for a reply which will be sent via email

Photography Guidelines

FRONT (Main image)

Shoot your bag straight on from the front. Stuff the bag so it stands up properly and straight.

BACK

Shoot your bag straight on from the back in the same way.

SIDE

Shoot the bag from the side.

INSIDE

Take a close up of the branded label and include the lining of the bag.

BRANDING

UNDERSIDE

DETAIL

ORIGINAL PACKAGING/CERTIFICATES

FAULTS

FRONT (Main image)

At the heart of Hula is the mission to give back
to those who need it most.

A minimum of 5% of all our profits will be donated to partnered charities whilst members are also given the option to
donate a higher percentage at the time of purchase.

Members donating 100% of their proceeds to benefit a nominated charity, will automatically receive the all-inclusive
Butler Service to take care of everything for them

If you are donating all the proceeds of your designer items to charity, you do not need to do anything. As part of the Butler Service, we will arrange pick up immediately!
Please contact us

butler@thehula.com
+852 2544 1511

If your photos do not meet the guidlines, we may ask you to take them again
so please double-check
Please make sure your items are clean prior to pick up

In order to use this service, you must be an invited seller. If you are donating all the
proceeds of your designer items to charity, please contact us