Contact Us

We are at your service and available to speak with you directly from:

10am - 7pm Monday - Friday
11am - 5pm Saturdays

We have recently moved our studio to Wong Chuk Hang, Hong Kong, for by-appointment only members. Here you can try on pieces as well as be the first to see items that may not have been uploaded on the site. You also may bring up to eight friends, which will make shopping even more fun!

General enquiries or to make an appointment:
Email: hello@thehula.com
Telephone: +852 2544 1511

Press enquiries:
Press: press@thehula.com

SERVICE PROCESS

STANDARD

SERVICE PROCESS

CONCIERGE

SERVICE PROCESS

1. SIGN IN

In order to use this service, you must be an invited seller. If you are donating all the
proceeds of your designer items to charity, please contact us
2. CONTACT BUTLER

Email our Butler and provide information on roughly how many items, brand names you
would like to sell
3. PICK UP

Once confirmed, HULA will pass our SF express account / SF telephone number / Our address for you to arrange a time for pick up. You will need to arrange a suitable cardboard box / plastic shipping bag from them to be able to ship your item safely (and fill out the shipping form)
Please make sure your items are packed well (we can only insure items that have arrived to our door safely) and make sure they are in a clean and saleable condition prior.
4. THE HULA EDIT

During the sorting process, HULA makes an edit of what pieces we would like to sell,
returning the rest of the items back to you at your convenience, by SF Express.
5. PHOTOGRAPHY & UPLOAD

Your item will then be professionally photographed and uploaded on to the site and
once HULA sends you an email to verify, you may then log into your account to check
your details. The process above will take between 15-20 days depending on the items to be uploaded and HULA's launch period.
6. STORE UNTIL SOLD

HULA will take care of the communication with buyers and help you store your pieces in a
temperature controlled environment until it is sold.
7. SOLD!

HULA will ensure the sale is safe and will send an email on the 10th day of each month to
notify Sellers that have sold (providing the sale happens before the end of the month,
otherwise it is carried over to the next month).
8. PAY DAY

If banking with HSBC in Hong Kong, HULA will arrange for a telegraphic transfer around the end of each month (you will be notified that your item has been sold around the 10th of that month and to send us your bank details.) Sellers banking outside of HSBC, in Hong Kong, will receive a cheque sent to their address.

FAQ TERMS & CONDITIONS How to become a seller

Contact Us

Customer Care

Services

Community

Incentives

About Us

HELP US, TO HELP YOU!

Contact Us

SERVICE PROCESS

STANDARD

STEP-1

Sign in

VERIFICATION UPLOAD

YOU WILL RECEIVE AN EMAIL WITHIN 48 HOURS ABOUT WHICH ITEMS HAVE BEEN VERIFIED TO SELL ON HULA

STEP-2

UPLOAD ITEMS

If your photos do not meet the guidlines, we may ask you to take them againso please double-check Please make sure your items are clean prior to pick up

YOU WILL RECEIVE AN UPLOAD REFERENCE NUMBER

STEP-3

ONCE YOUR ITEM IS SOLD

YOU WILL RECEIVE AN AUTOMATED MESSAGE FROM HULA

HULA WILL ARRANGE PICK UP OF YOUR ITEM

ONCE HULA HAS RECEIVED YOUR PARCEL, HULA WILL CHECK YOUR ITEM, ADD HULA HANGTAGS AND ARRANGE DELIVERY

IF YOUR ITEM IS REFUNDABLE, THE BUYER HAS 24 HOURS TO LET US KNOW IF THEY ARE NOT SATISFIED WITH YOUR ITEM. ONCE THE 24 HOURS HAVE PASSED, HULA WILL BEGIN TO PROCESS THE PAYMENT

WHEN WILL YOU GET PAID?

Hula will credit your account within 7-14 days after the buyer has received and signed for the item.

This is only applicable if there are any disputes or if the item is refundable. Hula fees will be deducted from the payment before the amount is credited to your account.

SERVICE PROCESS

CONCIERGE

STEP-1

Sign in

UPLOAD ITEMS

YOU WILL RECEIVE AN UPLOAD REFERENCE NUMBER

STEP-2

PICK UP OF YOUR ITEM

ONCE HULA HAS RECEIVED YOUR PARCEL, YOUR ITEM WILL BE PROFESSIONALLY PHOTOGRAPHED AND UPLOADED (HULA POSTS ALL NEW ITEMS EVERY WEDNESDAY, SO THE CUT OFF TO RECIEVE ITEMS FOR A WEDNSDAY POST IS ON FRIDAY BEFORE 12 NOON)

Hula will take care of all the communication with buyers up until it is sold

STEP-3

ONCE YOUR ITEM IS SOLD

HULA WILL ARRANGE SHIPPING TO BUYER

YOU WILL RECEIVE AN AUTOMATED MESSAGE FROM HULA

WHEN WILL YOU GET PAID?

Hula will credit your account within 7-30 days after the buyer has received and signed for the item.

This is only applicable if there are any disputes or if the item is refundable. Hula fees will be deducted from the payment before the amount is credited to your account.

SERVICE PROCESS

1. SIGN IN

In order to use this service, you must be an invited seller. If you are donating all the proceeds of your designer items to charity, please contact us

2. CONTACT BUTLER

Email our Butler and provide information on roughly how many items, brand names you would like to sell

3. PICK UP

4. THE HULA EDIT

During the sorting process, HULA makes an edit of what pieces we would like to sell,

returning the rest of the items back to you at your convenience, by SF Express.

5. PHOTOGRAPHY & UPLOAD

Your item will then be professionally photographed and uploaded on to the site and once HULA sends you an email to verify, you may then log into your account to check your details. The process above will take between 15-20 days depending on the items to be uploaded and HULA's launch period.

6. STORE UNTIL SOLD

HULA will take care of the communication with buyers and help you store your pieces in a temperature controlled environment until it is sold.

7. SOLD!

HULA will ensure the sale is safe and will send an email on the 10th day of each month to notify Sellers that have sold (providing the sale happens before the end of the month, otherwise it is carried over to the next month).

8. PAY DAY

CONDITION AND PRICE GUIDE

Thank You For Joining!

REQUEST NEW PASSWORD

THANK YOU

OOPS!

THANK YOU!

REQUEST TO SELL

THANK YOU!

CHARITY PARTNERS

Liberty Asia

Human trafficking

Food Angel

Underprivileged and the elderly

Habitat for Humanity

THE UNDERPRIVILEGED & DISASTER AFFECTED

Redress

Environmental & Educational

Maggie's Cancer Caring Centre

Cancer Centre

No need to join us as you are already a member of HULA!

Oops! It seems you are already a member of HULA!

Oops! It seems you are already a selling member of HULA!

Customer Care

Services

Community

Incentives

About Us

If your photos do not meet the guidlines, we may ask you to take them again
so please double-check
Please make sure your items are clean prior to pick up

In order to use this service, you must be an invited seller. If you are donating all the
proceeds of your designer items to charity, please contact us

Email our Butler and provide information on roughly how many items, brand names you
would like to sell

Your item will then be professionally photographed and uploaded on to the site and
once HULA sends you an email to verify, you may then log into your account to check
your details. The process above will take between 15-20 days depending on the items to be uploaded and HULA's launch period.

HULA will take care of the communication with buyers and help you store your pieces in a
temperature controlled environment until it is sold.

HULA will ensure the sale is safe and will send an email on the 10th day of each month to
notify Sellers that have sold (providing the sale happens before the end of the month,
otherwise it is carried over to the next month).