Contact Us

We are at your service and available to speak with you directly from:

10am - 7pm Monday - Friday
11am - 5pm Saturdays

We have recently moved our studio to Wong Chuk Hang, Hong Kong, for by-appointment only members. Here you can try on pieces as well as be the first to see items that may not have been uploaded on the site. You also may bring up to eight friends, which will make shopping even more fun!

General enquiries or to make an appointment:
Email: hello@thehula.com
Telephone: +852 2544 1511

Press enquiries:
Press: press@thehula.com

SERVICE PROCESS

STANDARD

SERVICE PROCESS

CONCIERGE

SERVICE PROCESS

1. SIGN IN

In order to use this service, you must be an invited seller. If you are donating all the
proceeds of your designer items to charity, please contact us
2. CONTACT BUTLER

Email our Butler and provide information on roughly how many items, brand names you
would like to sell
3. PICK UP

Once confirmed, HULA will pass our SF express account / SF telephone number / Our address for you to arrange a time for pick up. You will need to arrange a suitable cardboard box / plastic shipping bag from them to be able to ship your item safely (and fill out the shipping form)
Please make sure your items are packed well (we can only insure items that have arrived to our door safely) and make sure they are in a clean and saleable condition prior.
4. THE HULA EDIT

During the sorting process, HULA makes an edit of what pieces we would like to sell,
returning the rest of the items back to you at your convenience, by SF Express.
5. PHOTOGRAPHY & UPLOAD

Your item will then be professionally photographed and uploaded on to the site and
once HULA sends you an email to verify, you may then log into your account to check
your details. The process above will take between 15-20 days depending on the items to be uploaded and HULA's launch period.
6. STORE UNTIL SOLD

HULA will take care of the communication with buyers and help you store your pieces in a
temperature controlled environment until it is sold.
7. SOLD!

HULA will ensure the sale is safe and will send an email on the 10th day of each month to
notify Sellers that have sold (providing the sale happens before the end of the month,
otherwise it is carried over to the next month).
8. PAY DAY

If banking with HSBC in Hong Kong, HULA will arrange for a telegraphic transfer around the end of each month (you will be notified that your item has been sold around the 10th of that month and to send us your bank details.) Sellers banking outside of HSBC, in Hong Kong, will receive a cheque sent to their address.

FAQ TERMS & CONDITIONS How to become a seller

CONDITION AND PRICE GUIDE

This information act's purely as a guide as each item will be considered individually based not only on original cost, but condition and current desirability. As part of the Butler Service, HULA can help you price and let you check prior to uploading!

CLOTHING / BAGS / ACCESSORIES

New With Tags

70 - 80% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition
Never worn

75 - 85% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging
Hardly Worn

80 - 95% off original price
Worn lightly up to 5 times and in really good condition
Worn

85% + off original price
Worn regularly but still in good condition
Well-Loved

95% + off original price
Worn over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)
Vintage

Priced individually
Worn but still in good condition

BAGS BY PREMIUM BRANDS

For premium brands such as Burberry, Céline, Chanel, Goyard, Gucci, Hermès , Louis Vuitton, Prada: select iconic products that rarely go on sale:

New With Tags

55 - 70% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition
Never worn

65 - 70% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging
Hardly Worn

70 - 85% off original price
Worn lightly up to 5 times and in really good condition
Worn

75 - 95% off original price
Worn regularly but still in good condition
Well-loved

80% + off original price
Worn a lot, over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)
Vintage

Priced individually
Worn but still in good condition

Shoes

We do not take Worn or Well-Loved shoes and will only take Vintage shoes if they are Hardly Worn.

New With Tags

70 - 85% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition
Never worn

75 - 85% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging
Hardly Worn

85% + off original price
Worn lightly up to 3 times lightly and still in really good condition
Vintage

Priced individually
Hardly Worn but still in good condition

Contact Us

Customer Care

Services

Community

Incentives

About Us

HELP US, TO HELP YOU!

Contact Us

SERVICE PROCESS

STANDARD

STEP-1

Sign in

VERIFICATION UPLOAD

YOU WILL RECEIVE AN EMAIL WITHIN 48 HOURS ABOUT WHICH ITEMS HAVE BEEN VERIFIED TO SELL ON HULA

STEP-2

UPLOAD ITEMS

If your photos do not meet the guidlines, we may ask you to take them againso please double-check Please make sure your items are clean prior to pick up

YOU WILL RECEIVE AN UPLOAD REFERENCE NUMBER

STEP-3

ONCE YOUR ITEM IS SOLD

YOU WILL RECEIVE AN AUTOMATED MESSAGE FROM HULA

HULA WILL ARRANGE PICK UP OF YOUR ITEM

ONCE HULA HAS RECEIVED YOUR PARCEL, HULA WILL CHECK YOUR ITEM, ADD HULA HANGTAGS AND ARRANGE DELIVERY

IF YOUR ITEM IS REFUNDABLE, THE BUYER HAS 24 HOURS TO LET US KNOW IF THEY ARE NOT SATISFIED WITH YOUR ITEM. ONCE THE 24 HOURS HAVE PASSED, HULA WILL BEGIN TO PROCESS THE PAYMENT

WHEN WILL YOU GET PAID?

Hula will credit your account within 7-14 days after the buyer has received and signed for the item.

This is only applicable if there are any disputes or if the item is refundable. Hula fees will be deducted from the payment before the amount is credited to your account.

SERVICE PROCESS

CONCIERGE

STEP-1

Sign in

UPLOAD ITEMS

YOU WILL RECEIVE AN UPLOAD REFERENCE NUMBER

STEP-2

PICK UP OF YOUR ITEM

ONCE HULA HAS RECEIVED YOUR PARCEL, YOUR ITEM WILL BE PROFESSIONALLY PHOTOGRAPHED AND UPLOADED (HULA POSTS ALL NEW ITEMS EVERY WEDNESDAY, SO THE CUT OFF TO RECIEVE ITEMS FOR A WEDNSDAY POST IS ON FRIDAY BEFORE 12 NOON)

Hula will take care of all the communication with buyers up until it is sold

STEP-3

ONCE YOUR ITEM IS SOLD

HULA WILL ARRANGE SHIPPING TO BUYER

YOU WILL RECEIVE AN AUTOMATED MESSAGE FROM HULA

WHEN WILL YOU GET PAID?

Hula will credit your account within 7-30 days after the buyer has received and signed for the item.

This is only applicable if there are any disputes or if the item is refundable. Hula fees will be deducted from the payment before the amount is credited to your account.

SERVICE PROCESS

1. SIGN IN

In order to use this service, you must be an invited seller. If you are donating all the proceeds of your designer items to charity, please contact us

2. CONTACT BUTLER

Email our Butler and provide information on roughly how many items, brand names you would like to sell

3. PICK UP

4. THE HULA EDIT

During the sorting process, HULA makes an edit of what pieces we would like to sell,

returning the rest of the items back to you at your convenience, by SF Express.

5. PHOTOGRAPHY & UPLOAD

Your item will then be professionally photographed and uploaded on to the site and once HULA sends you an email to verify, you may then log into your account to check your details. The process above will take between 15-20 days depending on the items to be uploaded and HULA's launch period.

6. STORE UNTIL SOLD

HULA will take care of the communication with buyers and help you store your pieces in a temperature controlled environment until it is sold.

7. SOLD!

HULA will ensure the sale is safe and will send an email on the 10th day of each month to notify Sellers that have sold (providing the sale happens before the end of the month, otherwise it is carried over to the next month).

8. PAY DAY

CONDITION AND PRICE GUIDE

CLOTHING / BAGS / ACCESSORIES

New With Tags

70 - 80% off original priceNew and in pristine condition, with original tags or packaging and in an almost giftable condition

Never worn

75 - 85% off original priceNew and never worn condition, may not be in pristine condition and most likely does not come with packaging

Hardly Worn

80 - 95% off original price Worn lightly up to 5 times and in really good condition

Worn

85% + off original price Worn regularly but still in good condition

Well-Loved

95% + off original price Worn over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)

Vintage

Priced individually Worn but still in good condition

BAGS BY PREMIUM BRANDS

New With Tags

55 - 70% off original priceNew and in pristine condition, with original tags or packaging and in an almost giftable condition

Never worn

65 - 70% off original priceNew and never worn condition, may not be in pristine condition and most likely does not come with packaging

Hardly Worn

70 - 85% off original price Worn lightly up to 5 times and in really good condition

Worn

75 - 95% off original price Worn regularly but still in good condition

Well-loved

80% + off original price Worn a lot, over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)

Vintage

Priced individually Worn but still in good condition

If your photos do not meet the guidlines, we may ask you to take them again
so please double-check
Please make sure your items are clean prior to pick up

In order to use this service, you must be an invited seller. If you are donating all the
proceeds of your designer items to charity, please contact us

Email our Butler and provide information on roughly how many items, brand names you
would like to sell

Your item will then be professionally photographed and uploaded on to the site and
once HULA sends you an email to verify, you may then log into your account to check
your details. The process above will take between 15-20 days depending on the items to be uploaded and HULA's launch period.

HULA will take care of the communication with buyers and help you store your pieces in a
temperature controlled environment until it is sold.

HULA will ensure the sale is safe and will send an email on the 10th day of each month to
notify Sellers that have sold (providing the sale happens before the end of the month,
otherwise it is carried over to the next month).

70 - 80% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition

75 - 85% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging

80 - 95% off original price
Worn lightly up to 5 times and in really good condition

85% + off original price
Worn regularly but still in good condition

95% + off original price
Worn over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)

Priced individually
Worn but still in good condition

55 - 70% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition

65 - 70% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging

70 - 85% off original price
Worn lightly up to 5 times and in really good condition

75 - 95% off original price
Worn regularly but still in good condition

80% + off original price
Worn a lot, over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)

Priced individually
Worn but still in good condition

70 - 85% off original price
New and in pristine condition, with original tags or packaging and in an almost giftable condition

75 - 85% off original price
New and never worn condition, may not be in pristine condition and most likely does not come with packaging

85% + off original price
Worn lightly up to 3 times lightly and still in really good condition

Priced individually
Hardly Worn but still in good condition