Alaïa

STEP-1

Sign in

In order to use this service, you must be an invited seller

VERIFICATION UPLOAD

1. Select Standard service and and input the number of items you wish to sell
2. Input a short product description for each item
3. Submit 1-2 quick photographs of each item so that Hula can verify them

YOU WILL RECEIVE AN EMAIL WITHIN 48 HOURS ABOUT WHICH ITEMS HAVE BEEN VERIFIED TO SELL ON HULA

STEP-2

UPLOAD ITEMS

1. Click on the link in Hula’s email to check which item(s) have been verified
2. Take photographs according to Hula’s guideline of each product that has been verified

If your photos do not meet the guidlines, we may ask you to take them again
so please double-check
Please make sure your items are clean prior to pick up

Complete your upload and submit (Save your completed details if you wish to come back to them later.)

YOU WILL RECEIVE AN UPLOAD REFERENCE NUMBER

YOU MAY LOG INTO MY SALES (MY ACCOUNT >INVENTORY > MY SALES) ANYTIME TO CHECK AND EDIT YOUR UPLOAD

STEP-3

ONCE YOUR ITEM IS SOLD

YOU WILL RECEIVE AN AUTOMATED MESSAGE FROM HULA

HULA WILL ARRANGE PICK UP OF YOUR ITEM

1. Click on the link sent by Hula to complete the details of your pick up
2. Please make sure your items are clean prior to pick up. Hula will then email you the courier details and a tracking number
3. If you have any problems with your pick up time, please contact the courier directly

ONCE HULA HAS RECEIVED YOUR PARCEL, HULA WILL CHECK YOUR ITEM, ADD HULA HANGTAGS AND ARRANGE DELIVERY

IF YOUR ITEM IS REFUNDABLE, THE BUYER HAS 24 HOURS TO LET US KNOW IF THEY ARE NOT SATISFIED WITH YOUR ITEM. ONCE THE 24 HOURS HAVE PASSED, HULA WILL BEGIN TO PROCESS THE PAYMENT

STEP-1

Sign in

In order to use this service, you must be an invited seller. Click link for more details.

UPLOAD ITEMS

1. Select Concierge Service and input the number of items you wish to sell
2. Complete details of each item
3. Unlike the Standard Service, we remove the hassle of photography

YOU WILL RECEIVE AN UPLOAD REFERENCE NUMBER

STEP-2

PICK UP OF YOUR ITEM

1. Click onto the link sent by Hula to complete the details of your pick up.
2. Please make sure your items are clean prior to pick up. Hula will then email you the courier details and a tracking number.
3. If you have any problems with your pick up time, please contact the courier directly.

ONCE HULA HAS RECEIVED YOUR PARCEL, YOUR ITEM WILL BE PROFESSIONALLY PHOTOGRAPHED AND UPLOADED (HULA POSTS ALL NEW ITEMS EVERY WEDNESDAY, SO THE CUT OFF TO RECIEVE ITEMS FOR A WEDNSDAY POST IS ON FRIDAY BEFORE 12 NOON)

Hula will take care of all the communication with buyers up until it is sold

YOU MAY LOG INTO YOUR ACCOUNT AT ANYTIME TO CHECK AND EDIT YOUR DETAILS

STEP-3

ONCE YOUR ITEM IS SOLD

HULA WILL ARRANGE SHIPPING TO BUYER

1. THE BUYER HAS 24 HOURS TO LET US KNOW IF THEY ARE NOT SATISFIED WITH YOUR ITEM
2. ONCE THE 24 HOURS HAVE PASSED, HULA WILL BEGIN TO PROCESS THE PAYMENT

YOU WILL RECEIVE AN AUTOMATED MESSAGE FROM HULA