service process
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1. SIGN IN
In order to use this service, you must be an invited seller. If you are donating all the
proceeds of your designer items to charity, please contact us -
2. CONTACT BUTLER
Email our Butler and provide information on roughly how many items, brand names you
would like to sell -
3. PICK UP
Once confirmed, HULA will pass our SF express account / SF telephone number / Our address for you to arrange a time for pick up. You will need to arrange a suitable cardboard box / plastic shipping bag from them to be able to ship your item safely (and fill out the shipping form)
Please make sure your items are packed well (we can only insure items that have arrived to our door safely) and make sure they are in a clean and saleable condition prior. -
4. THE HULA EDIT
During the sorting process, HULA makes an edit of what pieces we would like to sell, returning the rest of the items back to you at your convenience, by SF Express.
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5. PHOTOGRAPHY & UPLOAD
Your item will then be professionally photographed and uploaded on to the site and once HULA sends you an email to verify, you may then log into your account to check your details. The process above will take between 15-20 days depending on the items to be uploaded and HULA's launch period.
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6. STORE UNTIL SOLD
HULA will take care of the communication with buyers and help you store your pieces in a temperature controlled environment until it is sold.
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7. SOLD!
HULA will send an email on the 10th day of each month (or next working day, if a weekend or public holiday) to notify Sellers of the items that have sold the previous month. Sellers will then be paid at the end of that month.
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8. PAY DAY
If banking with HSBC HK, HULA will arrange for a telegraphic transfer at the end of each month. Sellers banking outside of HSBC, will receive an electronic cheque (or a cheque sent to their address, if their bank can not take electronic cheques).
